Consult an Expert for CRM and Custom solutions!

Who we are?

Uzman CRM is an innovative technology company that produces sectoral solutions in line with the needs of institutions

With its experienced team, each of whom is an expert in their own field, Uzman CRM successfully fulfills an important mission in the healthy management of projects and reaching the target.

We aim to provide the most comprehensive solutions to the business needs of the institutions with its experience in different sectors such as Retail, Energy, Construction, Education, Aviation, Tourism, Textile and Automotive, especially in service. targeted

Uzman CRM has aimed to be known and sought with its service quality and knowledge throughout its business life.

  • We know the dynamics of you and your industry well.
  • Our experience contributes to improving your business processes.
  • To adopt the notion of customer-centered work.
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328

Our Project we completed

32

Our Project in progress

10

Experience of the Year

1

Prize MVP

If you want to be successful, you must enter new paths, not the eroded paths of accepted success.

John D. Rockefeller

Products

Our products that will speed up your speed and make your work easier ...

E_COMMERCE

Today's business world requires continuous competitive advantage. Fast and low cost of transactions with B2B - B2C systems is one of the key points in obtaining this advantage. We analyze your needs and strive to provide you with the best solution.

U-Whatsapp

Would you like all WhatsApp users around the world to reach your company with the ease of writing messages and to keep all these conversations in your company's corporate memory? If your answer is yes, the U-WhatsApp product that integrates Dynamics CRM is just for you!

Data Deduplication

Data deduplication, which consists of three stages, allows you to access and manage the correct data by deduplicating your data inside or outside of CRM.

Uzman İYS

It works integrated with the İYS. Without requiring an additional workload, your processes are not interrupted. Data can be transferred to the expert CMS Portal with Excel or web services. More than one user can be defined on the Expert IMS portals, reports can be made specific to your organization, and there are additional features to be integrated into different data sources.

U-SOCIAL

Serious gains can be achieved with the integration of social media environments, which are a large data source that can be processed in CRM processes with the social media application, and the Dynamics CRM system. You can carry out the monitoring and controlling processes together, and you can see all the details of your company instantly on social media.

U-WEBCHAT

Our application, which works with simple artificial intelligence addition, allows you to complain to the site, create a record, get information, etc. It was designed to meet the demands. The product with bot feature can work integrated with Dynamics.

U-LOYALTY

It covers the creation of functions that will ensure the completion of campaign strategy determination, budget forecast, target list selection, communication optimization, campaign implementation and campaign tracking processes.

HEP IK

It is the system where end-to-end IK solutions of companies are collected and managed in a single point. All human resources modules work online or on-premise on the Microsoft Dynamics CRM system. At the same time, the self-service portal application, which works in full integration with the CRM system, enables the use of all personnel in the organization.

U-GİB

It is an application that works in integration with the revenue administration according to the "tax identification number" and "tax office" information and allows you to compile the detailed information of your customers and suppliers and use them in processes such as opportunities, activities and requests.

Uzman Digital Permisson (GDPR)

7 Nisan 2016 tarihinde yayımlanarak yürürlüğe giren ‘‘6698 sayılı kişisel verilerin korunması kanunu’’ (KVKK) müşterilerinizin verilerini nasıl işleneceğini düzenlemektedir. 1 Mayıs 2015 tarihinde yürürlüğe giren “6563 elektronik ticaretin düzenlenmesi kanunu” (ETK), müşteri ve müşteri adaylarınızdan (kişilerinizden) almanız gereken ticari elektronik iletişim izinlerini ve iletişimi reddetme hakkini düzenlemektedir.

U-SURVEY

It has a structure that can be sent automatically to the selected customer list via e-mail-SMS. You can define as many questionnaires as desired, define as many questions as desired in each questionnaire, use the e-mail design and logo on the questionnaire application, customers can fill the questionnaire by clicking the link on the incoming e-mail-SMS. application.

B2B PORTAL

B2B portal is among our products with our experienced and professional staff. Projects are developed in accordance with corporate needs, user experience and with modern designs. Considering the latest trends in design, our B2B portal service is created with projects that offer a superior user experience, aesthetic, simple, very easy language, innovative and user experience beyond compatibility with the mobile world.

Services

A secure service network with extensive technical equipment


Consultancy Services

Uzman CRM carries out the consultancy of your project, KVKK and business processes with its expert consultants, each of whom has experience in their own sector. We are with you at the stages of determining the project management processes that will increase the effectiveness.


Software Services

Uzman CRM develops software solutions that meet your needs end-to-end with its expert software engineer team. Our focus is on Microsoft Dynamics CRM projects and Microsoft Sharepoint portal projects, custom portal projects, web-mobile applications and kiosk-cash systems applications as integrated systems, we are developing.


Education Services

Uzman CRM organizes the trainings your organization needs with its competent and certified consultants. With our expert consultants and competent team who were awarded MICROSOFT DYNAMICS CRM MVP in 2012 and 2013, we continue our training services with our experience and success stories of Dynamics CRM's modular structure (account, contact, sales, presales, marketting, campaign, service, case.).



Outsource Services

With expert CRM outsourcing services; 1. Microsoft .net resource rental 2.Microsoft Dynamics CRM resource rental 3. CRM process consultancy 4. Customer experience consultancy 5. Business analysts and instructors rental We provide resources in many areas such as. We continue to serve with cost advantages and benefit from certified professional staff in their fields.


Service and Maintenance Services

Uzman CRM offers Service, Maintenance and Operation services after every successful project it completes. It is an important process to operate the projects within the institution, develop with new requirements and carry out performance-maintenance studies. As Uzman CRM, we provide service with our support group behind each project we have completed. - We provide Business - Services.







Microsoft Licensing Services

Uzman CRM has been making Microsoft Enterprise License agreements since 2012. It is authorized to sell all licensing models of Microsoft.

SECTORAL SOLUTIONS

Solutions tailored to each sector, tailored to the dynamics of the sector ...

Retail Solution

We offer retail solutions with our expert staff.

Service Solutions

We are at your side with our professional technical service in the field of informatics.

Production Solution

We are at your side with our technical service that we will provide in the production area.


Construction Solutions

We are at your side with our technical services in the field of construction and building.

Tourism Solution

We are at your side with our technical services in the field of tourism.

Education Solutions

We are at your side with our technical services in the field of education.


MICROSOFT

Combine transactional, behavioral and demographic data in real time to create a 360-degree view of your customers.

  • 1) MICROSOFT DYNAMICS 365 CRM

    In short, Microsoft Dynamics CRM is a management software that aims to place a company's sales channel on a standard and increase its sales quality.

  • Microsoft Azure is a cloud computing service created by Microsoft to build, test, deploy and manage applications and services through Microsoft-managed data centers.

  • It is a customizable application that you can configure effectively to meet the needs of your business. It uses the Omnichannel for Customer Service to manage users, workflows, conversations and queues, and quickly route important conversations to customer representatives.

  • Microsoft Power Platform is a line of business intelligence, application development, and application connectivity software applications.

    POWER BI :It enables you to make informed, reliable business decisions by making data-based information available to everyone.

    POWER APPS :It is an application, service, connector, and data platform package that provides a rapid application development environment to develop custom applications for your business needs.

  • It allows you to combine functional, behavioral and demographic data in real time to create a 360-degree view of your customers.

  • Office 365 is a range of subscription services offered by Microsoft as part of the Microsoft Office product line. (Latest Office apps such as Word, Excel, PowerPoint and Outlook.)

 

Frequently asked Questions

  • HOW DOES CRM BENEFITS FOR COMPANIES?

    CRM allows the company to record and store all kinds of data about its customers. The sales representative responds to the requests of the current customer in the fastest way thanks to CRM. Companies using CRM communicate customized to their customers and customer loyalty increases.

  • In Online CRM, data is kept in the cloud. While eliminating infrastructure, maintenance and installation costs, it allows you to access customer and sales data from anywhere with an internet connection. On-Premise CRM works on the companies' own server.

  • We have custom solutions, we can develop custom software solutions for your company's needs with our expert teams.

Contact Us

Adress:

Saray Mah. Küçüksu Cad. No.64A Antasya Residence Daire:25-14 Ümraniye / İSTANBUL

Uzman CRM Yönpark Ofis
Çiftehavuzlar Mah. Eski Londra Asfalti Cad. Yildiz Teknik Universitesi Teknopark C1 Blok No:110A Esenler / Istanbul

Telephone

+90 (216) 642 53 88

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