img

Perfect CompatIbIlIty wIth Your Customers

Get the perfect fit with your customers with our Microsoft Dynamics CRM solutions

img

BusIness Process ConsultIng

You no longer need to worry about your processes in your business. Correct address...

img

OutsourcIng ServIces

Benefiting from certified professional staff and cost advantages in your area.

img

B2B E-Commerce IntegratIons

Aggregate requests, suggestions, complaint requests coming through your e-commerce site and your portals and automatically include your Demand Management workflows.

SECTORAL SOLUTIONS

Solutions tailored to each sector, prepared according to industry dynamics...

team member img

RETAIL SOLUTIONS

team member img

SERVICE SOLUTIONS

team member img

CONSTRUCTION SOLUTIONS

team member img

TOURISM SOLUTIONS

team member img

TRAINING SOLUTIONS

team member img

PRODUCTION SOLUTIONS

SOLUTIONS

Customer Management

Manage your Customer and Contact data through a single system. Access to all your customer data on a single screen with 360 ° view.

Lead Management

Manage the actions of your potential customer. Report your client acquisition rates with your efforts.

Document Management

Dynamics CRM - Sharepoint integration allows all sales, contract documents to be associated with your customers and accessed via a single structure.

Activity Management

Create corporate memories by managing activities such as phone, mail, meeting, e-mail, sms with users through a single system.

Marketing Management

Plan your marketing efforts towards your customers. Create your target groups statically or dynamically via the simple interface, on the criteria you want.

Campaign Management

Report your return rates to your customers by running your campaign processes through your channels like e-mail, sms, mms, twitter, facebook, call center.

Contract Management

Manage your customer service, maintenance, SLA contracts, store it on a single system. Keep track of relevant workflows and approval mechanisms and directions.

Sales Management

Manage all your sales processes and historical data through a single system. Measure and report on the effort you spend as much as the sales turnaround.

Demand Management

Evaluate your requests, suggestions, and complaints requests on a single system for increased customer satisfaction. Increase your process efficiency and reduce your costs with Call Center integrations.

Service Management

Define your service, create related tools and equipment, perform task assignments. Instantly monitor the productivity of your tools and check all your service processes.

Order and Shipment Management

Customize your orders according to your management workflows you have collected via E-Commerce, Front-Desk, ERP or direct CRM. Determine your post-order shipment methods and follow the steps.

E-Commerce B2B-B2C Integrations

Collect incoming requests, suggestions, complaints, requests through your e-commerce site and your ports, and automate your Demand Management workflows. Communicate your campaign content on CRM in your e-commerce environments.

ERP - Accounting System Integrations

ERP - Integration with your accounting systems, access your customer summary financial data from within CRM, evaluate in your sales processes. Transfer sales transactions through CRM to your ERP system.

Kiosk - Enclosure Environment Units

Ensure that the campaigns you define on CRM are communicated to and processed by your cash or kiosk systems. Get your product and product groups defined in the Kasper into CRM and use them in your campaign processes.

Loyalty Card Management

Set up special campaigns for customers, keep Score-Expense cards on CRM. Observe your behavior, create your value segmentation data, your Churn analyzes.

Products

Survey and Social Media Management

Follow social media outlets like Twitter, Facebook, şikayetvar.com and press bulletins through the software we have developed or via CRM. Capture and report on your organization's posts.

Fantasy Sales Team

FantasySalesTeam is a gaming application developed by sales specialists for sales professionals. Prepared to help companies achieve higher performance than sales team.

Data Deduplication

Your Customer Data with Uzman CRM, Advanced Data Deduplication Server Always the Most Current, the Richest. For detailed information on Cleansing Data, Deduplication and Enrichment Features Please Click

Field Service

Microsoft FieldOne enables customers to implement a field service management strategy by increasing the effectiveness and efficiency of valuable resources.

Social Engagement

Contact social media with customers, fans, and critics to get an idea of how customers actually feel about your business.

ADX Studio

Adxstudio, a wholly owned subsidiary of Microsoft, offers web portal and application life cycle solutions for Microsoft Dynamics CRM, SharePoint and .NET platforms.

Power BI

With Power BI, you can get real-time information from your Microsoft Dynamics CRM data.

Office 365

Work anywhere you want, on the device you want and when you want. Whether you work in your office or on the move, you have familiar, first-rate productivity tools.

About

Who Are We?

Uzman CRM, is an innovative technology company that produces sectoral solutions in line with the requirements of the companies.

With the experienced team who are experts in their field, each with its own ensures the proper management of the project. For this reason, an important mission to fulfil in achieving the goal successfully.

Service, Retail, Energy, Construction, Education, Aviation, Tourism, Textile, Automotive with experience in different industries such as, aims to provide comprehensive solutions for the business needs of organizations. Our company throughout the life of the business, quality of service and knowledge is aimed to be recognized and sought after.

Uzman CRM is a consulting firm whose philosophy is based on quality service and customer satisfaction. CRM solutions, Portal Solutions, and Business Intelligence solutions in every project we develop, we are continuing to serve without compromising our values.

MISSION

Uzman CRM is active in all projects, undertakes the development of fast and efficient solutions.

Our mission is to implement in our projects we have experienced staff that is always evolving with today's technologies and we have integrated our experience and innovative business models, with sustainable benefits to all our clients by providing our support to continue.

Vısıon

Uzman CRM as fundamental to the implementation of advanced technologies for monitoring and effective solutions is our goal.

The solutions we have developed, with our services, we aim to develop projects that provide added value to our country. CRM and business solutions sector in Turkey and in the world respected, stable, we aim to be a thriving institution.

SERVICES

Consultancy SERVICES

Uzman CRM conducts consultancy of your projects and business processes with expert consultant staff who have experience in their own sector.

We are in the process of setting up project management processes that will increase the productivity and efficiency of your projects, with the experience gained in more than 30 projects that we have successfully completed in different sectors and the expertise of our expert consultants and methodologies to provide added value to your business processes.

Software SERVICES

Uzman CRM develops software solutions that meet your needs end-to-end with a team of specialized software engineers.

We are developing and developing Microsoft Dynamics CRM projects, Microsoft Sharepoint Portal Projects, Custom Portal Projects, Web - Mobile Applications and Kiosk - Case Systems applications as integrated systems at our focus point.

Data Deduplication

Uzman CRM cleans, enriches and updates customer data as many as millions of customers with its successful data deduplication project.

There are 3 main stages of data deduplication.

  1. Data Cleaning
  2. Data Deduplication
  3. Data Enrichment

All about click for detailed information.

EDUCATION SERVICES

Uzman CRM organizes training that your organization needs with competent and certified consultants in its field.

We continue our training services with our experience and success stories in the modular structure of Dynamics CRM (Account, Contact, Sales, PreSales, Marketing, Campaign, Service, Case ..) with our expert consultants and competent team who are awarded the Microsoft Dynamics CRM MVP award in 2012 and 2013.

SERVICE and MAINTENANCE SERVICES

Uzman CRM offers Service, Maintenance and Operations after every successful project.

It is an important process to develop the projects, to operate them in the institution, to develop them with new requirements and to carry out performance-maintenance works. We are giving service - business - services with our support group behind every project we have completed as an Uzman CRM.

OUTSOURCING SERVICES

With Uzman CRM outsourcing services;

  1. Microsoft .Net Resource Leasing
  2. Microsoft Dynamics CRM Resource Leasing
  3. CRM Process Consultancy
  4. Customer Experience Consulting
  5. Analyst and Trainer Rental

It provides resources in many areas such as. Offers certified professionals and cost advantages in their field.